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Good Social CRM (is gen...
When I experience poor customer service, I don’t hesitate to speak up. I’m never rude, I just bring the issue to the attention of the appropriate person and hopefully it a) allows them the opportunity to apologize and take corrective action (which results in my business... 
Hear Ye, Hear Ye...
Back in my university days, I played varsity baseball.  I was a pitcher and a center-fielder, but more importantly, I was pretty well aware of what my strengths and weaknesses were.  I knew the key players on the other team, their tendencies and how I should approach each of their... 
Shelving the Waist...
So us people who are so fortunate to be living in Toronto (and to be honest, I’m not even sure if I am being sarcastic there or not) have seen Mayor Ford’s “Cut the Waist” weigh-in sessions mysteriously disappear over the past few weeks. Today came the news... 
Athletes and Branding...
Okay, think fast.  What was the last really good commercial you can remember featuring an athlete?  Still thinking?  Yeah, that’s because it has been a while.  You could argue that the majority of athletes can’t act,  but if you have watched much tv lately, the same...