Good Social CRM (is gen...
When I experience poor customer service, I don’t hesitate to speak up. I’m never rude, I just bring the issue to the attention of the appropriate person and hopefully it a) allows them the opportunity to apologize and take corrective action (which results in my business... 
Athletes and Branding...
Okay, think fast.  What was the last really good commercial you can remember featuring an athlete?  Still thinking?  Yeah, that’s because it has been a while.  You could argue that the majority of athletes can’t act,  but if you have watched much tv lately, the same... 
Direct Marketing Monday...
Wow, it has been almost a month since I have posted something for Direct Marketing Monday.  I have been quite busy with everyday work and everyday life, which resulted in me really needing a not so everyday vacation.  While I was on vacation, I did a really good job of not thinking... 
Webinars 2.0...
Okay Loyalty360, here’s your free promo (to a very small audience, but hey, free promo is free promo).  I logged into a webinar today run by Loyalty360 and I have to say that it was actually pretty good.  This isn’t a backhanded compliment to Loyalty360, because this... 
Are You Ready for Some ...
Last week we saw (and read and heard) Hank Williams Jr. make a completely idiotic comment, comparing President Obama to Hitler.  When I first heard this, the same thought came to my mind that always comes to my mind when I hear anybody talk about Hitler: “At what point in your...